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This article is only for the Room Safety Check photo step inside SeniorThrive (the page where you photograph a room). It is not about video calls with family or friends.
Where you should be
Open My Home, then Room Safety Check. You will see two photo tiles:
- Take a Picture opens the camera.
- Use Photos I Have (or Photo Library) picks a photo you already have.
If Take a Picture does nothing
On some phones and tablets, especially Chrome on iPhone or iPad, tapping Take a Picture can fail quietly. Nothing is wrong with you. Try these in order:
- Tap Use Photos I Have / Photo Library and choose a clear photo of the room.
- Check camera permission for the browser you are using: iPhone or iPad Settings → Privacy & Security → Camera, then make sure the browser (Chrome, Safari, or another) is allowed. On Android, check the browser app permissions for Camera.
- If you are in Chrome on an iPhone or iPad and the camera still will not open, open SeniorThrive in Safari once and try the same Room Safety Check again.
- If none of that works, reply in chat and ask for a human. Say you are on Room Safety Check and the camera will not open. Do not follow video-call or Circle call steps for this issue.
What this is not
Room Safety Check photos are not the same as a Circle video call. Help about mute, restarting a call, or Family & Friends → Video Calls does not apply here.